Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website and the home services referral platform it operates. We are committed to protecting your privacy and being transparent about our data practices. By using this website, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please discontinue use of the website.

1. Information We Collect

We collect information in connection with your use of the Site in order to provide and improve our home services referral platform. The categories of information we may collect include the following.

Information you provide directly. When you request a quote, ask to be connected with a service professional, or otherwise interact with the Site, we may collect identifying details such as your name, mailing or service address, the type of service you are interested in, and any details you choose to share about your project or home repair needs.

Information collected automatically. When you browse the Site, we automatically collect certain technical information through cookies, log files, and similar technologies. This may include your IP address, browser type and version, device identifiers, operating system, referring and exit pages, the dates and times of your visits, and general click and navigation behavior on the Site.

Information from third parties. We may receive information about you from our network of home service professionals, marketing partners, or analytics providers in connection with the operation of the Site and the fulfillment of service requests.

2. How We Use Your Information

We use the information we collect for purposes that include operating, maintaining, and improving the Site; matching your service request with an appropriate home service professional in our network; communicating with you about your request, including follow-up regarding a quote or scheduled service; analyzing usage trends and Site performance; preventing fraudulent or unauthorized activity; complying with applicable law; and, where permitted, sending you promotional or informational content about services that may be of interest to you.

We do not use the information we collect to make automated decisions that produce legal or similarly significant effects concerning you.

3. Cookies and Tracking Technologies

The Site uses cookies, web beacons, pixels, and similar tracking technologies to recognize your browser or device, remember your preferences, analyze traffic patterns, and measure the effectiveness of our content and advertising.

Cookies may be categorized as strictly necessary, which are required for the Site to function; performance and analytics, which help us understand how visitors use the Site; and advertising, which are used to deliver more relevant content and measure campaign performance.

Most web browsers allow you to control cookies through their settings, including blocking or deleting them. Please note that disabling certain cookies may affect the functionality of the Site. Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

4. How We Share Your Information

We share information about you only as necessary to operate the Site and fulfill the purposes described in this Privacy Policy. This includes sharing your service request details with the home service professional or professionals in our network best suited to respond to your inquiry, so that they may contact you regarding your project.

We may also share information with service providers who perform functions on our behalf, such as website hosting, data analytics, customer communications, and marketing support.

We may disclose information where required to comply with a legal obligation, court order, or governmental request; to protect the rights, property, or safety of the Company, our users, or others; or in connection with a merger, acquisition, financing, or sale of business assets.

We do not sell your personal information for monetary consideration. Depending on how certain privacy laws define the term “sale” or “sharing,” the disclosure of information to our network of home service professionals so that they may provide you with a quote may be considered a sale or sharing of personal information under those laws.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to respond to your service request, maintain business records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with certain rights regarding your personal information.

• Right to know what categories of personal information we have collected, used, disclosed, and sold or shared.
• Right to request deletion of personal information, subject to certain exceptions.
• Right to request correction of inaccurate personal information.
• Right to opt out of the sale or sharing of personal information.
• Right to limit the use and disclosure of sensitive personal information.
• Right to not be discriminated against for exercising these rights.

In the preceding twelve months, we may have disclosed identifiers such as name and address, commercial information related to service requests, and internet activity information to our network of home service professionals and service providers supporting the Site.

We will verify your identity before processing deletion, correction, or access requests and will not discriminate against you for exercising your rights.

An authorized agent may submit a request on your behalf where permitted by law.

7. Privacy Rights for Other U.S. Residents

Residents of certain other states may have rights to access, correct, delete, and obtain a portable copy of their personal information, as well as rights to opt out of targeted advertising, sales of personal information, and certain profiling activities.

8. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

9. Children's Privacy

The Site is intended for individuals at least eighteen years old and is not directed to children. We do not knowingly collect personal information from children under thirteen.

10. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by us. We encourage you to review the privacy policies of any third-party site you visit.

11. Do Not Track Signals

The Site does not currently respond to Do Not Track browser signals in a uniform manner. Where required by applicable law, we will honor recognized opt-out preference signals such as the Global Privacy Control.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the effective date and provide additional notice where appropriate.

13. How to Submit a Privacy Request or Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please use the contact form available on the Site's Contact page. We will respond to verifiable requests within the timeframe required by applicable law.